We often work with teams of client personnel to train, coach and facilitate them to reach true understanding of the root causes of complex and valuable problems. It is this deep understanding which then leads to implementation of permanent solutions and sharing of this knowledge across the organisation.
The problems we help clients tackle vary from complex technical problems in industry to improving patient outcomes in healthcare and organisational and cultural problems in any industry.
In addition to helping clients solve their biggest problems we also teach them how to improve problem solving ability across their organisations.
We have drawn from best practice in all the industries we’ve worked in to develop two extremely effective yet simple problem solving approaches, one to enable shop floor personnel to rapidly and accurately diagnose day-to-day problems to empower them to significantly reduce variability, the other to enable previously unsolvable complex technical and organisational problems to be routinely eliminated.
We regularly teach our clients how to train and coach improved problem solving at all levels of their organisation, from the shop floor to the boardroom, with dramatic operational and financial results.
“I really realised the power of the approach when we tackled a quality problem which had us running at 1/3 capacity and was threatening to shut the entire plant down. My best engineers had been working on it for 2 weeks. Within a day and a half we’d understood the problem and had the plant up and running again. It is now mandatory that we use this everywhere.”Plant Manager, USA
